Delivery Information
Free UK Delivery on all orders over £49.95
Spa Brands only delivers to mainland UK addresses.
All orders placed before 2pm Monday to Friday (excluding bank holidays) will be despatched on the same day.
UK Orders
Orders under £100 or orders to UK offshore addresses (e.g. Northern Ireland, Isle of Wight etc) are sent out by Royal Mail Parcels.
- Royal Mail expected delivery time - Royal Mail Parcels will be between 2 and 3 working days.
Spa Brands may split your order into two or more batches. There will be no extra charge for this.
- DPD expected delivery time - Guaranteed next working day (this excludes Saturdays and bank holidays) Orders must be placed before 3pm Monday to Friday.
Our DPD courier service is available for all UK addresses with the exception of the following postcodes IV, HS, KA, KW, PA, PH, ZE, BT, IM, TR, GY, JE, FK, AB
DPD provide a fantastic service. The day your delivery is due you will should receive a text message and an email giving you a one hour delivery window (so you don't have to wait in all day!) If you can't do that day you can easily rearrange delivery for another day!
We may split your order into two or more batches due to Royal Mail's insurance policies.
Delayed or Lost in the Post orders:
Both of our delivery services are very reliable and it is very rare that anything is delayed or lost in the post. However if this ever does occur to your order please allow for the below:
For UK orders sent by Royal Mail we are unable to make any enquiries into the whereabouts of your product until 15 working days have elapsed.
For DPD orders if your parcel does not arrive next working day please contact us so we can chase this up immediately with DPD.
Please note - should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incurred. For problems regarding your delivery please contact us.